FAQ
📞 Customer Support
How do I contact customer service?
We’re here to help! For quick and efficient customer service, you can reach out directly to Aimee, the owner, at Info@nursinggowns.com. Whether you have questions about sizing, an order status, or returns, she’ll be happy to assist you directly!
📦 Shipping & Delivery
Where do you ship, and how much does it cost?
We ship nationwide! Shipping options and costs are calculated at checkout.
Will all items in my order arrive together?
Depending on the items you purchase, your package may arrive in separate boxes. If your order is split into multiple shipments, you will receive individual tracking numbers for each package so you can monitor them every step of the way.
How can I track my order?
Once your order (or part of your order) ships, you will receive a shipping confirmation email with a tracking link.
🔄 Returns & Exchanges
What is your return policy?
We want you to love what you ordered! We accept returns on unworn, unwashed items with original tags still attached within 45 days of delivery.
Note: Undies are non-returnable for hygienic reasons.
How do I start a return?
To return your unworn items within 45 days:
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For general orders: Mail your package to the return address listed on your original packing slip.
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For Aimee Gowns products: Please ship your return directly to:
Aimee Gowns
5055 Enterprise Blvd.
Toledo, OH 43612
We recommend using a trackable shipping method so you can monitor your package's arrival.
🛍️ Sizing & Fit
How do I know which size to choose for Aimee gowns and pajamas?
The following sizing guide applies specifically to our Aimee gowns and pajamas:
| Size | Numeric Size (US) |
| Small (S) | 2–4 |
| Medium (M) | 6–8 |
| Large (L) | 10–12 |
| X-Large (XL) | 12–15 |
Are Aimee gowns and pajamas true to size?
Yes, the Aimee collection fits true to size according to the chart above. If you prefer a looser, more relaxed fit for loungewear or sleeping, we recommend sizing up.
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and buy-now-pay-later options like [Shop Pay / Klarna / Afterpay].